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Region’s new website hits one year

Durham’s online portal has been nominated for numerous awards of excellence

By Chris Jones/The Oshawa Express

In December, the latest iteration of Durham Region’s website reached it’s first anniversary, and has received widespread recognition thus far.

The new website, which took two years to put together, was designed to support the requirements put forth by the Accessibility for Ontarians with Disabilities Act, and included public and staff input on the design.

According to a report to regional council the new website has had a positive response, winning several awards for excellence in website design. One of these awards was the 2018 Outstanding Website WebAward, which recognizes work “above and beyond the standard of excellence” according to the report.

The report also notes the website has received honourable mention awards, including the 2018 MarCom Awards, and the Hermes Creative Awards.

The website redevelopment project steering committee was a recipient of an award in the service excellence category at the 2017 Durham Region Awards of Excellence, an internal awards program the region provides each year.

The report also provides metrics for the website as of December 2018.

According to the report, the website has published 1,224 page updates, had 4,850,222 page views, 3,493,364 unique page views, 706,973 new users, 1,803,352 sessions at 2.69 pages per session, and an average session duration just under two minutes.

The report also notes a team of internal website content contributors continues to meet every other month in order to ensure the website remains an “active community tool.”

In 2019, the region plans to incorporate citizen feedback, program area collaboration opportunities, digital engagement integration and expansion of digital content.