Durham Region Transit (DRT) has introduced a new way to access On Demand service.
The new method of accessing On Demand service will increase the frequency and availability of service and give customers maximum flexibility in how they travel throughout the region, according to a Durham Region press release.
On Demand is a personal, flexible service delivery model that provides customers public transit options based on their trip needs: whether it’s travelling stop-to-stop within a zone, facilitating connections to frequent and grid routes, or to the local GO station or bus terminal.
When using scheduled service, customers can expect to not wait longer for a bus than 15 minutes for weekday service on the frequent network; and wait no longer than 30 minutes, seven days a week, on the grid network; and a new, easier way to access On Demand for their travel needs.
The On Demand service is replacing local routes that continue to experience low ridership, offering service to customers in these areas when they need it; service is also extending throughout Clarington.
To support the On Demand service enhancements, DRT is also launching a new, interactive, mobile app solution that will allow customers to plan and book their trips from their phone.
Two apps are required to use On Demand: Transit app (called “Transit” in the App Store and Google Play) and DRT On Demand.
Alternatively, customers can call in to speak with a booking agent to book their trip.
The Transit app is where customers will plan their trip, access real-time bus status updates, and receive notifications, and will connect directly to the DRT On Demand app; customers will be prompted to download DRT On Demand within the Transit app.
The DRT On Demand app provides the information about on-demand rides available in the customer’s area.
Customers can download both the Transit and DRT On Demand apps from either the App Store or Google Play Store.