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Nearly 4,800 calls to 211 service last year

Since its launch in Durham Region seven years ago, Ontario 211 has been connecting residents with the health, community and social services they require.

“It’s really a one-stop shop, you could say, to get a variety of information about services,” says Michele Watson, manager of information services for United Way Durham Region. “It’s absolutely been a success, it’s a great service.”

United Way Durham Region serves as the local community information provider to Ontario 211.

This past Sunday, Feb. 11, was national 2-1-1 Day, focused on raising awareness of the service.

In 2017, there were 4,769 calls made by Durham residents to the service with more than 50 per cent coming from Oshawa.

Of these calls, 1,936 resulted in the caller being identified as having a need in the community.

The most frequent areas of concern Durham residents contacted Ontario 211 in regards to were housing (13.95 per cent), health care (12.91 per cent), mental health and addiction (10.07 per cent), legal and public safety (9.56 per cent), and income support/financial assistance (8.52 per cent).

Ontario 211 is available 24 hours a day, seven days a week in more than 150 languages, and can be reached by dialling 2-1-1 or visiting Internet phone users should call 1-877-330-3213 and TTY users call 1-888-340-1001.